The value of the assets you have pales in comparison to the data on those assets and entry points to your network.
Date Published April 10, 2018 - Last Updated April 8, 2020
Optum’s End User Technology Services harnessed a focus on teamwork and implemented centralized services where needed to help them achieve team excellence.
Date Published March 28, 2018 - Last Updated December 13, 2018
Marsh & McLennan tackled a growing service desk, software updates, language barriers, and integration from mergers and acquisitions to achieve team excellence.
Date Published March 27, 2018 - Last Updated December 13, 2018
The Houston Independent School District overcame challenges with leadership turnover, hardware rollouts, knowledge management, and business systems to achieve team excellence.
Date Published March 26, 2018 - Last Updated December 13, 2018
A good SLA provides mutual benefit to both the IT organization and the business it serves.
Date Published March 1, 2018 - Last Updated December 13, 2018
Jeff Rumburg looks at percent resolved level 1 capable, a desktop support metric that provides insight into total cost of ownership for service and support.
Date Published February 15, 2018 - Last Updated December 13, 2018
Jeff Rumburg looks at percent resolved level 1 capable, a desktop support metric that provides insight into total cost of ownership for service and support.
Date Published February 14, 2018 - Last Updated December 13, 2018
Develop a strategic framework to show senior leaders how your initiative helps the organization achieve its mission, vision, and goals.
Date Published January 30, 2018 - Last Updated December 13, 2018
These thought leaders are practitioners and consultants in technical support and service management who share insights with the community.
Date Published January 19, 2018 - Last Updated January 23, 2019
Mike Hanson shares tactics and leadership lessons gained from evolving the desktop support model to a more scalable approach.
Date Published January 16, 2018 - Last Updated December 13, 2018