Featured: The State of Service Management in 2021

This report, focusing on the state of service management in 2021, provides service management and technical support leaders with the essential insights and knowledge needed to make data-based decisions that will ultimately improve the services and support provided by their organizations and help them advance in their careers. It illustrates current practices, processes, solutions, and strategies related to service management and enterprise service management.

Download PPT (1.3MB) | Download PDF (1MB)

 
A former magician takes you behind the curtain of the simple steps to help your IT service and support organization get better.
Tag(s): best practice, supportworld, business intelligence
March 10, 2022

 
Manual tools to track service requests may seem like an affordable option for your service desk, but it’s good to look at all the organizational costs.
Tag(s): best practice, supportworld, business intelligence
March 10, 2022

 
By migrating from a traditional data center environment to a cloud environment, teams will be able to more easily optimize their workloads using the tools that cloud platforms provide.
Tag(s): best practice, supportworld, cloud
March 9, 2022

 
After a rigorous initial round of competition, we are pleased to announce this year’s finalists. See who made the cut!
Tag(s): best practice, supportworld
March 8, 2022

 
The true test of leadership comes when team members are underperforming. How you approach the underperformer may make all the difference for your organization.
Tag(s): supportworld, leadership, best practice
February 23, 2022

 
Too often, service catalog use erodes over time. Here is how to revitalize the catalog and ensure it is being used as the first step by end users who need help.
Tag(s): supportworld, leadership, best practice
February 22, 2022

 
The lack of skilled IT workers is hurting the deployment of emerging technology, according to a new survey from Gartner. In areas from cloud to cybersecurity, this crisis is expected to last for years to come.
Tag(s): best practice, supportworld, human resources
February 16, 2022

 
This simple approach challenges us to listen and observe closely to get to the root cause of why things go wrong in IT.
Tag(s): best practice, business intelligence, supportworld
February 15, 2022

 
We often consider ownership an individual responsibility rather than an organizational effort. Here’s why that should change, and how to start the process.
Tag(s): best practice, business intelligence, supportworld
February 14, 2022

 
With so many pieces of hardware and software licenses in use, it’s important to have a reliable way to track each asset through its full life cycle.
Tag(s): supportworld, asset management, best practice
February 9, 2022