Today’s tech support professional needs to focus less on script-based support and more on monitoring, connectivity, and security.
Date Published October 9, 2019 - Last Updated December 17, 2019
Carlos Casanova delves into how to apply a systems approach to conquer the challenges of implementing a CMDB.
Date Published October 8, 2019 - Last Updated December 17, 2019
Date Published October 1, 2019 - Last Updated February 20, 2024
Date Published October 1, 2019 - Last Updated February 20, 2024
Now is a great time to take a good, hard look at your support strategy and consider a mobile-first approach.
Date Published September 24, 2019 - Last Updated December 17, 2019
HDI is now accepting applications from industry experts and service and support practitioners to write for ThinkHDI.com.
Date Published September 23, 2019 - Last Updated December 17, 2019
For every service desk ticket you receive, there is a story that represents the customer journey.
Date Published September 19, 2019 - Last Updated December 17, 2019
How one person with customer service experience enhanced his career with software and technical support skills.
Date Published September 18, 2019 - Last Updated December 17, 2019
The Service Management Awards honor service improvement, knowledge management, and change management initiatives that enhance the business.
Date Published September 16, 2019 - Last Updated December 17, 2019
You need to understand the nuances between being transparent and having effective communication.
Date Published September 11, 2019 - Last Updated December 17, 2019