The Service Desk is Dead. Long Live the Service Desk.
January 25, 2022

Best of HDI in 2022 - #3: Too often, the service desk signals a physical and mental...

Improving the Art of Communication
January 18, 2022

In a digital and remote age, it’s often more difficult than ever to be understood....

Announcing HDI’s Top 25 Thought Leaders of 2022
January 13, 2022

See which IT service and support professionals have gone above and beyond to share...

Introducing HDI’s 2022 Featured Contributors
January 12, 2022

These IT service and support professionals have volunteered to share their wisdom for...

WFH is Here to Stay; That’s Likely a Good Thing
January 11, 2022

The sky didn’t fall when your team was sent home to work. Now, employers must provide...