The proliferation of mobile devices, increasing social and technical sophistication of the twenty-first-century college graduates entering the workforce, and anytime/anywhere demand for access have gained stronger footholds and show no signs of slowing. At the same time, the economic climate...
Date Published May 23, 2012 - Last Updated May 11, 2016
Mobile device support and the consumerization of IT were hot topics last year, and it does not look like that will be changing anytime soon. Today’s workforce is more geographically dispersed than ever, and global workers expect their technology—particularly mobile technology—to keep up, whether...
Date Published May 22, 2012 - Last Updated May 11, 2017
Just as mobile devices can give workers the freedom to access corporate resources from anywhere, at any time, remote/online training can give them the freedom to take training and improve their skills, whether they are at work or on the road.
Date Published May 22, 2012 - Last Updated May 11, 2016
In May 2007, the board of trustees for the Dartmouth-Hitchcock (D-H) healthcare system called for the replacement of its homegrown electronic health record (EHR) system, which was targeted at ambulatory care, with Epic, a readily available, commercial system. Epic provides comprehensive...
Date Published May 22, 2012 - Last Updated May 11, 2016
True story: The CEO of a large defense contractor spills coffee on his laptop while en route to a business meeting. His staff arranges for a local company to recover highly sensitive data from the damaged laptop, data that is critical to a pending business merger. The recovery is a success, but...
Date Published May 22, 2012 - Last Updated May 11, 2016
In this environment of rapidly changing support requirements and increasing customer demands, the question is not whether organizations should make the transition to web-based support (i.e., chat), but how they can make that transition successfully. When implemented perfectly, chat can deliver...
Date Published May 22, 2012 - Last Updated May 11, 2016
Date Published - Last Updated March 27, 2025
The “consumerization of IT,” in a nutshell, is an emerging trend where IT products and services have their origins in the consumer market and eventually spread to businesses, institutions and government. This trend runs contrary to the historical model where organizations led the way in...
Date Published - Last Updated April 30, 2015
The help desk solutions available in today’s marketplace differ markedly from those of even a few years ago, however. Among the most dramatic technology shifts is where the help desk actually resides—not within the company’s walls, but in the “cloud.” The next generation of help desk...
Date Published - Last Updated April 30, 2015
Does “desktop support” have a future? The HDI Desktop Support Advisory Board thinks it does, and this white paper is a road map that will help organizations navigate the changes ahead.
Date Published - Last Updated April 30, 2015