In this IndustryVoices piece, Venkat Balasubramanian, Vice President of Product Management at Freshworks discusses how industries can best integrate automation in the future of IT service.
Tag(s): supportworld, culture, automation
August 31, 2022
Too often, IT’s work is done behind the scenes, and is only noticeable when things go wrong. Here is how to change that.
Tag(s): supportworld, culture, employee engagement
August 31, 2022
We must analyze human-caused errors without judgment to reveal what shortcomings in processes and automation created situations ripe for problems.
Tag(s): supportworld, best practice, human resources
August 22, 2022
To create the IT team you need, you must align your vision with your business’ values and think strategically in your hiring practices.
Tag(s): supportworld, culture, employee engagement
August 15, 2022
We’ve asked thought leaders in the IT service and support industry to share their tips on what has worked for them in this new, dispersed work environment.
Tag(s): supportworld, employee engagement, remote support tools
August 8, 2022
A customer-centric organization helps customers find the right solutions for their needs. This kind of organization requires a dedicated type of leader.
Tag(s): supportworld, best practice, employee satisfaction
August 2, 2022
In this IndustryVoices article, an argument is made that we should provide the same level of service on IT matters to employees as we do customers.
Tag(s): supportworld, best practice, employee satisfaction
August 2, 2022
The war in Ukraine shows that we must remember the social contract between employers and employees. We must be there for our international team members.
Tag(s): supportworld, best practice, employee engagement
July 19, 2022
A cautionary tale of what happens when leadership forgets to plan for how new technology might fit into an operational plan.
Tag(s): supportworld, performance management, technical support as a business
June 21, 2022
How to Manage Your Team’s Performance in a Hybrid Workplace
Tag(s): supportworld, employee engagement, people
June 21, 2022