Learn how home-based work can contribute to a long-term business continuity strategy for service and support organizations.
Date Published July 8, 2020 - Last Updated December 10, 2020
With a skill set that combines technical aptitude with customer service and communication skills, good technical support candidates can be difficult to find.
Date Published July 2, 2020 - Last Updated December 10, 2020
Now is the time to nurture your connections with your professional network, your coworkers, and your customers.
Date Published June 17, 2020 - Last Updated December 10, 2020
Racial bias is an invisible problem that is prevalent in most organizations. But the only symptom that can be witnessed is lack of minority seats at the table.
Date Published June 16, 2020 - Last Updated December 10, 2020
Industry experts and practitioners discussed the future of service and support in this one-day virtual summit.
Date Published May 29, 2020 - Last Updated December 10, 2020
The IT culture we’ve known will not survive in the 2020s. It is up to us whether IT provides the competitive advantage that helps our companies survive.
Date Published May 27, 2020 - Last Updated December 10, 2020
Multitasking is not helping us do more. It is actually causing us to do less.
Date Published May 21, 2020 - Last Updated December 10, 2020
Consider these technology and management factors to help you build resiliency for your service and support organization.
Date Published May 20, 2020 - Last Updated December 10, 2020
Crises and remote work have created the need for greater thoughtfulness, transparency, and communication from service and support leaders.
Date Published May 13, 2020 - Last Updated December 10, 2020
Soft skills typically refer to emotional intelligence characteristics that, in the past, we could not measure.
Date Published May 7, 2020 - Last Updated December 10, 2020