What is gamification—and why you should care? Simply put, gamification uses game mechanics and rewards for non-game applications in order to increase engagement and loyalty. Gamification is an important and powerful new strategy for influencing and motivating people. In this webinar, you’ll...
Date Published - Last Updated December 11, 2015
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Industry luminary Matt Hooper will...
Date Published - Last Updated August 18, 2016
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HDI's industry awards acknowledge and celebrate professional achievement. Our internationally recognized...
Date Published - Last Updated May 21, 2018
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HDI's industry awards acknowledge and celebrate professional achievement. Our internationally recognized...
Date Published - Last Updated May 18, 2018
More and more students are taking advantage of online college resources, often in the form of distance learning programs. In fact, a 2018 study by the Babson Survey Research Group found that distance program enrollments have increased for 14 consecutive years. The total...
Date Published - Last Updated September 24, 2021
Have you ever wondered why things are the way they are? Who defines the structure of an organization or, in this case, an entire industry? And just because it is that way now, who says that it needs to remain the same? Everything changes, and I think the time to change the way we structure our...
Date Published - Last Updated May 11, 2016
Organizations are growing and changing, often adding support center locations in faraway places or embedding support in different business units. How can managers do their jobs effectively across time zones and cultures? When being face-to-face with staff is not a viable option, how can a...
Date Published - Last Updated August 17, 2016
Personalized support for VIPs can be expensive, but the value tends to outweigh the costs.
Date Published - Last Updated May 11, 2016
Today, outsourced service providers live in a world where customers call the shots. As a customer, you’ve come to expect more than a standard set of services. Instead of one model in one color, you want outsourced services that can be customized to your needs, uniquely branded and themed for...
Date Published - Last Updated February 25, 2016
When you get comfortable, things become routine. Magic can only happen when you step outside your comfort zone. So, should you consider swapping jobs?
Date Published - Last Updated February 26, 2016