More and more students are taking advantage of online college resources, often in the form of distance learning programs. In fact, a 2018 study by the Babson Survey Research Group found that distance program enrollments have increased for 14 consecutive years. The total...
Date Published - Last Updated September 24, 2021
Have you ever wondered why things are the way they are? Who defines the structure of an organization or, in this case, an entire industry? And just because it is that way now, who says that it needs to remain the same? Everything changes, and I think the time to change the way we structure our...
Date Published - Last Updated May 11, 2016
Organizations are growing and changing, often adding support center locations in faraway places or embedding support in different business units. How can managers do their jobs effectively across time zones and cultures? When being face-to-face with staff is not a viable option, how can a...
Date Published - Last Updated August 17, 2016
Personalized support for VIPs can be expensive, but the value tends to outweigh the costs.
Date Published - Last Updated May 11, 2016
Today, outsourced service providers live in a world where customers call the shots. As a customer, you’ve come to expect more than a standard set of services. Instead of one model in one color, you want outsourced services that can be customized to your needs, uniquely branded and themed for...
Date Published - Last Updated February 25, 2016
When you get comfortable, things become routine. Magic can only happen when you step outside your comfort zone. So, should you consider swapping jobs?
Date Published - Last Updated February 26, 2016
Every leader is responsible for encouraging fresh thinking and harnessing their team’s creativity to move the business forward. No one else is in a better position to question the status quo, hear ideas about keeping the company competitive, and act on relevant ideas. Yes, leaders face urgent...
Date Published - Last Updated February 25, 2016
When Hurricane Katrina crashed upon the Gulf Coast in 2005, the IS organization at Our Lady of the Lake Regional Medical Center, operated by the Franciscan Missionaries of Our Lady Health System (FMOLHS), sprang into full disaster mode, mustering the troops in its Baton Rouge data center to keep...
Date Published - Last Updated February 26, 2016
We're still hearing plenty of anecdotal comments about the challenges associated with outsourcing, on both sides of the relationship. Organizations move blindly into relationships based purely on cost savings, without knowing the true costs of support upfront. These relationships are often based...
Date Published - Last Updated February 25, 2016
The help desk is often the place where careers begin in IT, providing opportunities for college graduates or internal transfers to gain some technical knowledge. Getting new team members up to speed quickly without diminishing overall team productivity is integral to success. We believe it’s...
Date Published - Last Updated February 25, 2016