In part 1 of this two-part series on EX, we discuss how the pandemic has created a seismic shift in employee attitudes and increased global competition for IT service employees.
Date Published February 1, 2022 - Last Updated January 20, 2023
In part 2 of this series on EX, we look at how the principles of ITIL 4 can help make a difference in retaining and recruiting your workforce.
Date Published February 1, 2022 - Last Updated January 20, 2023
InformationWeek talks with Forrester VP Brandon Purcell on what change is in store in the coming year, and how companies will adapt.
Date Published January 31, 2022 - Last Updated January 20, 2023
Digital solutions only work as well as those who are wielding these new tools. We must encourage team members to be flexible in their thinking and skillset.
Date Published January 26, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #3: Too often, the service desk signals a physical and mental barrier between IT and the end user. Here’s why to change that.
Date Published January 25, 2022 - Last Updated January 20, 2023
In a digital and remote age, it’s often more difficult than ever to be understood. Here are some tips to improve your chances with colleagues and clients.
Date Published January 18, 2022 - Last Updated January 20, 2023
See which IT service and support professionals have gone above and beyond to share their knowledge with others in this ever-changing industry.
Date Published January 13, 2022 - Last Updated January 20, 2023
These IT service and support professionals have volunteered to share their wisdom for the good of the profession. See who’s on the team, and thank them for taking part!
Date Published January 12, 2022 - Last Updated January 20, 2023
The sky didn’t fall when your team was sent home to work. Now, employers must provide true options for those who want to WFH and those who want to RTO.
Date Published January 11, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #9: HDI Thought Leader and Featured Contributor Nancy Louisnord shares a step-by-step process for how to make this self-service revolution more than just a theory.
Date Published January 6, 2022 - Last Updated January 20, 2023