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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

How Changing IT Culture Could Save Our Industry
May 27, 2020

The IT culture we’ve known will not survive in the 2020s. It is up to us whether IT...

The Business of Enterprise Service Management
May 26, 2020

Enterprise Service Management extends the use of service management practices,...

Let’s Talk About Multitasking
May 21, 2020

Multitasking is not helping us do more. It is actually causing us to do less.

Speed to Adjust, Part 1: From Centralized to Decentralized IT
May 20, 2020

Consider these technology and management factors to help you build resiliency for your...

The Value of Measuring Customer Satisfaction
May 19, 2020

With competition so high and failure so public, a CSAT program gives your company the...