Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
Beyond the archives of valuable content, new articles are released every week.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
Stress in the workplace is prevalent, powerful, and only getting worse. Learning how...
A primer for how to assemble the team that will guide your business through disasters.
It’s time for us to raise the bar for customer experience in IT service and support....
Learn why a leadership and organizational perspective must be the focus to move the...
Use these tips to prepare for a situation where your employees might have to work...