Discover key takeaways from HDI's "The State of Technical Support in 2024" report. Explore trends in workforce, technology, and customer expectations shaping the industry. Learn about the growing role of generative AI and the importance of emotional intelligence and leadership skills for...
Date Published June 21, 2024 - Last Updated January 7, 2025
Now’s your chance to join a blogging team of IT service and support professionals who share their knowledge with the community!
Date Published June 13, 2024 - Last Updated June 13, 2024
Five Reasons Why The IT Experience Sucks
Date Published June 13, 2024 - Last Updated January 7, 2025
Good Leaders Ask the Right Questions
Date Published June 10, 2024 - Last Updated January 7, 2025
The Paradox of Incident Management
Date Published June 10, 2024 - Last Updated January 7, 2025
Oxytocin of a Handshake: The Power of Human Connection
Date Published June 3, 2024 - Last Updated January 7, 2025
Date Published June 3, 2024 - Last Updated January 7, 2025
How to Optimize Deskside Support in The Time of Hybrid Work
Date Published May 28, 2024 - Last Updated January 7, 2025
The Balancing Act of Enhancing Customer Experience and Employee Engagement Amidst Cost-Cutting Pressures in ITSM
Date Published May 20, 2024 - Last Updated January 7, 2025
From Setback To Success – Rebounding From A Job Loss
Date Published May 20, 2024 - Last Updated January 7, 2025