At the MGM Grand in Las Vegas, we handed out 10 awards to those who demonstrated excellence in the IT service and support industry.
Date Published May 18, 2022 - Last Updated January 20, 2023
For one man, finding the HDI community at the beginning of a transition to the IT service and support made all the difference.
Date Published May 18, 2022 - Last Updated January 20, 2023
Here is a guide to managing IT work when you want to do everything. The trick? Find ways to keep the conversation going beyond no.
Date Published May 17, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #4: The IT department’s value increases the more it can align with the organization’s values. Here are some suggestions for how to make sure IT feels valued and connected.
Date Published May 17, 2022 - Last Updated January 20, 2023
Toxic behavior, no matter how small, can escalate and create a poor work culture. Here is how to nip smaller issues before they become big ones.
Date Published May 16, 2022 - Last Updated January 20, 2023
Too many believe that these concepts aren’t compatible within the agile framework. Here is a guide for how to make it all work.
Date Published May 11, 2022 - Last Updated January 20, 2023
We asked thought leaders in the industry what the future will look like when AI and automation handle much of what is now lower-level ticket requests.
Date Published May 10, 2022 - Last Updated January 20, 2023
Today’s IT leaders will need a unique set of skills to ensure the well being and effectiveness of the workforce. Here’s how to help them develop those skills.
Date Published May 9, 2022 - Last Updated January 20, 2023
If you don’t address the underlying concerns users may have with tech in general, no tech fix will be complete.
Date Published May 3, 2022 - Last Updated January 20, 2023
Good teams don’t just happen; they are cultivated. Here are some concrete steps you can take to grow a great team.
Date Published May 3, 2022 - Last Updated January 20, 2023