With the right strategy, asset management, governance, and IT security can complement and support each other.
Tag(s): supportworld, service management, asset management, security management, governance
Date Published October 22, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 41 Minutes ago
Roy Atkinson talks with Barclay Rae about the evolving role of IT, digital transformation, and related topics.
Tag(s): supportworld, podcast, service management, business value, technology
Date Published October 17, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 41 Minutes ago
Alma Miller gives advice for service and support analysts who want to advance their careers.
Tag(s): supportworld, workforce enablement, workforce enablement
Date Published October 16, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 41 Minutes ago
The customer experience will gain a lot from a choreographed dance routine between ITSM and DevOps.
Tag(s): supportworld, customer experience, devops, ITSM, service management
Date Published October 15, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 41 Minutes ago
When changing your ITSM tool, the way the change is handled greatly determines the speed of adoption and the overall success of the transition.
Tag(s): supportworld, service management, ITSM, tools, workforce enablement, workforce enablement
Date Published October 10, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 41 Minutes ago
Today’s tech support professional needs to focus less on script-based support and more on monitoring, connectivity, and security.
Tag(s): supportworld, support center, workforce enablement, workforce enablement, service desk, future of support
Date Published October 9, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 41 Minutes ago
Carlos Casanova delves into how to apply a systems approach to conquer the challenges of implementing a CMDB.
Tag(s): supportworld, service management, service desk, configuration management
Date Published October 8, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 41 Minutes ago
It is a good idea to have periodic check-ins with your team to make sure everyone is clear on the expectations for goals and objectives.
Tag(s): supportworld, workforce enablement, workforce enablement, people, leadership
Date Published October 4, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 41 Minutes ago
A Business Continuity Plan can be invaluable in the case of minor incidents and a huge benefit in the unfortunate event the full BCP has to be activated.
Tag(s): supportworld, service management, disaster recovery, business continuity, business continuity planning, coronavirus
Date Published October 2, 2019 - Last Updated 4 Years, 6 Days, 11 Hours, 49 Minutes ago
Tag(s): supportworld, support models, technology
Date Published October 1, 2019 - Last Updated 37 Days, 9 Hours, 2 Minutes ago