Barclay Rae is an experienced ITSM mentor and business manager. Over the past twenty-five years, he's worked on approximately 400 ITSM projects; for the past ten years, he's run his own consultancy company, e2e. Barclay advises organizations on their ITSM, mentoring, and business development strategies, focusing on service desks, service level management, and the service catalog. Barclay hosts ITSMTV and the "Service Desk Inspector" series, and he participates in the weekly "ITSM Rest of the World" podcast.
Outcome and Experience Metrics (OXMs) - Beyond the Watermelon