John Clark is an ITSM service anagement architect with the Microsoft Americas ITSM practice and a subject matter expert in the Modern Service Management Worldwide Community. In his current role, John is responsible for shaping opportunities with customers seeking to apply or enable ITSM improvements. John has received several honors in recent years, including being selected for the WW ITSM Communities SME Award, Microsoft Sr. Technology Leadership Program (2014), and the Americas Gold Club (2016). He is also a past president of the Ohio Valley itSMF USA LIG and a former LIG of the Year recipient. Connect with John on LinkedIn, and follow him on Twitter @CyberJMC66 and @MicrosoftITSM.