David Stewart

Dave Stewart


I formed Opimise in 2019 to develop and introduce an improved approach for IT support that's come to be called Flow Management. Before then, I spent 18-years in diverse technical and managerial roles from which a deep understanding was gained of the many operational issues that always exist when support services follow a purely ITIL way of working.

Recent articles

  • The Quandary of Expectations Management in IT Support