Delcia Marrs



An IT professional with extensive experience in Customer Services Support. My demonstrated successes have been in customer service orientated success journey's and systems support, customer training and documentation. Exceptional communication, technical writing, organizational time management and leadership skills. Extensive experience in project transitions to sustainment, operational administration & production management. Continuing to push positive boundaries for success.

Recent articles

  • You’ve Planned, You’ve Built, Now Use It – The Customer Success Journey Using, Delivering and Supporting Value Streams
  • Create, Deliver, and Support: Ingredients to Set You Up for Success
  • People are IT’s Most Crucial Assets
  • Steps to Smooth Out the Onboarding Process
  • How to Prepare for Major Incidents