Nancy is a high-energy leader, lifelong learner, and educator who is passionate about solving problems, mentoring others, and making work more human. With a background that combines IT service management, adult learning, and Lean Six Sigma strategy, she brings a unique blend of creativity and structure to everything she does—whether it’s leading tech teams or teaching nationwide courses. Throughout her career, Nancy has earned an impressive array of credentials, including ITMLP, multiple HDI certifications (such as Director and Certified Instructor), CompTIA A+, CompTIA Certified Technical Trainer, ITIL, Lean Six Sigma (Green, Yellow, and DMAIC), and even a National Cosmetology Instructor license. (Yes, she can troubleshoot both your network and your haircut.) She is also a Workhuman Certified Professional, reflecting her belief that people matter just as much as processes. Whether she’s speaking on stage, designing training programs, or helping teams grow, Nancy leads with purpose, positivity, and just the right amount of caffeine. Fun fact: Nancy once transformed a team-building workshop into a full-blown game show—complete with buzzers, prizes, and a surprisingly competitive IT department.