Peter McGarahan

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Recent articles

Three Takeaways from Musk’s Twitter Takeover

Commit to Quality Mindfulness

What to Know to Successfully Transition Teams to Hybrid Work Mode

Why CSAT Might Be the Most Important IT Service and Support Metric

Best of HDI in 2021 - #1: Some Thoughts on Leadership in Service and Support

How to Get Started on Implementing Shift-Left Strategies

Strategically Implementing a Shift-Left Service Plan

The Importance of Strategy in Service and Support Improvement

I Redefined Success to Include Capturing Moments of Joy With My Family

Playing for Keeps: Finding Service Maturity with Total Contact Ownership

Selling the Service Value Proposition to Your CIO

Knowledge Management Is Not Optional

What Is Your Service Desk Data Telling You?

Six Success Tactics for Supporting Mobile Knowledge Workers