Philip Verghis

Phil Verghis


Phil Verghis is the CEO and co-founder of Klever Insight and the author of The Ultimate Customer Support Executive. In his long and distinguished services career, he and his teams have won numerous awards for service excellence. He is a longtime friend of HDI and has been chair of the Strategic Advisory Board. He also was instrumental in creating the Open Customer Metrics Framework, the de facto Open Metrics Standard for customer support leaders. Follow Phil on Twitter @phil_verghis.

Recent articles

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