Phil Verghis is the CEO and co-founder of Klever Insight
and the author of
The Ultimate Customer Support Executive
In his long and distinguished services career, he and his teams have won numerous
awards for service excellence. He is a longtime friend of HDI and has been chair of
the Strategic Advisory Board. He also was instrumental in creating the Open Customer Metrics
, the de facto Open Metrics Standard for customer support leaders.
Follow Phil on Twitter @phil_verghis