Philip Verghis


Phil Verghis

Bio

Phil Verghis is the CEO and co-founder of Klever Insight and the author of The Ultimate Customer Support Executive. In his long and distinguished services career, he and his teams have won numerous awards for service excellence. He is a longtime friend of HDI and has been chair of the Strategic Advisory Board. He also was instrumental in creating the Open Customer Metrics Framework, the de facto Open Metrics Standard for customer support leaders. Follow Phil on Twitter @phil_verghis.



Recent articles

  • The Sophomore Slump at Work, and How to Deal with It
  • 3 Tips for Sharing Knowledge
  • Set Your Teams for Success and Get Out of the Way
  • Metrics that Matter to the Business
  • Direct the Rider, Motivate the Elephant, and Shape the Path