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          Profile

          Ryan Ogilvie

          RyanOgilvie

          Bio

          As a principal consultant at Blackfriar Consulting, Ryan has applied his expertise on service management not only with his clients but also within the ITSM community as a speaker and author. Blackfriar Consulting provides ITSM training and various workshops to help you enable value for your organization.

          Recent articles

        • 3 Ways to Enhance Change Management for Beginners
        • 3 Ways to Enhance Incident Management for Beginners
        • Harnessing AI for Incident Management in ITSM
        • The Paradox of Incident Management
        • Embracing Shift Left To Improve Service Delivery
        • Avoid Metrics Overload - Striking the Balance for Value Realization
        • Unlocking Continual Improvement in your Key Process Areas
        • We Did Away with VIP Support and Got More Efficient
        • Simple Tips to Manage End-User Feedback
        • Are Practices Still Important in ITIL 4?
        • The Most Important Ingredients for a Successful ITSM Tool Implementation
        • 5 Tips to Improve Service Management Communications
        • People Are the Future of IT Support
        • What Does Customer Experience Mean to IT…Really?
        • Improve Your Service Desk with Right-Sized Metrics
        • 7 Tips to Get Your Service Desk to the Next Level
        • How to Introduce Effective Knowledge Management
        • The Importance of a Service Management Roadmap
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