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Profile

Ryan Ogilvie


RyanOgilvie

Bio

As a principal consultant at Blackfriar Consulting, Ryan has applied his expertise on service management not only with his clients but also within the ITSM community as a speaker and author. Blackfriar Consulting provides ITIL4 training and various workshops to help you enable value for your organization. Visit our site today, Follow him on Twitter @ryanrogilvie or Linkedin

Recent articles

  • We Did Away with VIP Support and Got More Efficient
  • Simple Tips to Manage End-User Feedback
  • Are Practices Still Important in ITIL 4?
  • The Most Important Ingredients for a Successful ITSM Tool Implementation
  • 5 Tips to Improve Service Management Communications
  • People Are the Future of IT Support
  • What Does Customer Experience Mean to IT…Really?
  • Improve Your Service Desk with Right-Sized Metrics
  • 7 Tips to Get Your Service Desk to the Next Level
  • How to Introduce Effective Knowledge Management
  • The Importance of a Service Management Roadmap