LOGIN
Sign In
Forgot password?
Create a free account
NEWSLETTER SIGN-UP
JOIN HDI
CONNECT
Menu
Events
Conferences
Service Management World
SupportWorld Live
Webinars
Certification & Training
Course Calendar
Course Catalog
Download Training Catalog
HDI Certification
Certification Testing
HDI Team Certified Awards
Certified Instructor Program
Student & Instructor Resources
Instructor Resources
Student Resources
Learning Center Login
Contact Us
Consulting & Services
Consulting Services
AI Optimization Assessment
HealthCheck
Service Management Consulting
Support Center Certification
Best Practices Assessment
Contact Us
Resources
SupportWorld
Support Center
Desktop Support
Service Management
Customer Experience
Workforce Enablement
Metrics
Technology
Infographics
Webinars
Community
Join HDIConnect
Local Chapters
Global Service and Support Awards
Who We Are
About Us
Conference Advisory Board
Press Room
Meet The Team
Advertise With Us
Contact Us
Advertisement
Profile
Michael Hanson
Bio
This person has not yet entered a biography.
Recent articles
Use the Right Tools and Have the Right Discussions To Ensure Your Process Works