I help leaders navigate the messy, unspoken realities of management—without the sugarcoating. Think of me as your leadership GPS: recalculating when you hit detours, but always keeping you moving forward. 𝗪𝗵𝗮𝘁 𝗜 𝗗𝗼 (𝗮𝗻𝗱 𝘄𝗵𝘆 𝘆𝗼𝘂 𝘀𝗵𝗼𝘂𝗹𝗱 𝗰𝗮𝗿𝗲): • Transform managers into leaders people actually want to follow. • Blend IT service management expertise with emotional intelligence (because uptime isn’t just for servers). • Deliver keynote talks, workshops, and coaching that leave audiences inspired and equipped. 📈 SEO-friendly buzzwords (because algorithms are people too): Leadership Development | Emotional Intelligence | IT Service Management | Performance Management | Team Building | Higher Education Leadership | Keynote Speaker | Author | Mentor 😂 Fun fact: I’ve survived mid-year evaluations, data center outages, and the Boy Scouts. If I can keep servers, scouts, and staff aligned, I can probably help you too. 🎤 Currently sharing insights in my series “What They Don’t Tell You About Leadership”—provocative truths, practical wisdom, and the occasional mic-drop moment. 📚 Author-in-progress, speaker on stages like HDI, EDUCAUSE, and ACM SIGUCCS, and builder of systems that make teams smarter, faster, and less stressed. 👉 Follow me for: • Leadership truths they forgot to put in the manual • Provocative reframes that spark debate • Practical strategies for managers who want to level up without burning out 🌐 Find me here: • LinkedIn: Tom-Wilk • YouTube: @LeadershipHelpDesk • Twitter/X: @WCG_Tom • Instagram: leadership_helpdesk • TikTok: @wcg_leadership_helpdesk