Erica Marois is the Head of Content & Community for HDI, where she leads year-round content, community engagement, thought leadership, and conference programming for thousands of service, support, and customer experience professionals. With more than 15 years of experience in content strategy and professional community building, Erica is passionate about creating meaningful opportunities for people to learn from one another. Whether she's developing editorial content, hosting industry conversations, or designing networking experiences, her goal is to bring the right people together to share ideas, solve real-world challenges, and advance the profession. A natural connector and storyteller, Erica believes the strongest communities are built through authentic conversations, shared experiences, and a genuine commitment to helping others succeed. Want to get more involved in the HDI community? Reach out to Erica at [email protected]