Membership Benefits, Perks, and Discounts

Member-Only Benefits

Buy an HDI membership

Renew Your Membership

For just $295 a year, HDI members receive full access to the following incredible benefits. Learn more about the value you get from a $295 membership.

  • Practices & Salary Reports  
    Comprehensive quarterly reports that compile member survey responses to provide real-time insight on IT service management, technical support, and desktop support operations around the world.
  • Trend Reports 
    Data and analysis on trending topics like metrics, automation, and enterprise service management, and more.
  • Toolkits
    Proven strategies, actionable templates, and assessments to benchmark and improve your service and support center.
  • HDIConnect
    Interactive member-only website features crowdsourcing, collaboration, live AMAs with industry experts, and resources you can't find anywhere else to promote and develop you and your service and support organization.
  • Local Chapter Meetings  
    Regular regional meet-ups for you to network with peers, learn from industry experts, and make professional connections, right in your own backyard. 
  • Support Center Standard 
    Official set of internationally recognized best practices for support center excellence. 
  • Certification Standards  
    Core competencies and guidance to help you achieve role- and skill- specific HDI certifications.
  • Significant Discounts  
    Discounts on HDI training courses, consulting services, and annual tech support conferences and events.

Discounts for HDI Members

It's like money in your pocket. Enjoy savings on HDI's certification and training courses, services, and events, including:

Discounts on HDI Memberships

Looking for more savings? Here's what's available.

Note: At this time, we are unable to process discounts via the website. Please contact our Customer Care Center to have discounts applied to your membership purchase.

Bulk Discounts

In order to take advantage of bulk discounts, these memberships must be purchased at the same time.

  • Save 10% when you purchase six to ten memberships ($265 per membership).
  • Save 15% when you purchase eleven to fifteen memberships ($250 per membership).
  • Save 20% when you purchase sixteen to one hundred memberships ($236 per membership).

Student Membership

You can apply to receive a student discount. The membership rate for verified students is $49 per year.

Early Bird Renewal

Renew 90–60 business days prior to your current membership's expiration date and save $50!

Contact HDI at 800.248.5667 or [email protected] if you'd like to transfer your current membership to someone else on your team before its scheduled expiration date.