Looking for a convenient way to find out how your support center compares to the HDI Support Center Standard? For just $195, the HDI Support Center Self-Assessment tool assists you in assessing the maturity level of your support center. By leveraging the HDI Support Center Standard, you will gain an understanding of your support center's maturity based on established criteria, and you will complete a gap analysis that can be used to guide improvement measures.

For universal ease-of-use, this tool was developed in Microsoft Excel 2010.


  • Establish a current-state baseline to measure the impact of future changes.
  • Identify critical shortcomings in resources and processes.
  • Ability to assess your support center offline where the data is secure to your environment.

Buy the self-assessment for only $195

Request more information, contact your account manager, or call 1.800.248.5667.