Support Center Self-Assessment | HDI

Looking for a convenient way to find out how your support center compares to the HDI Support Center Standard? For just $195, the HDI Support Center Self-Assessment tool assists you in assessing the maturity level of your support center. By leveraging the HDI Support Center Standard, you will gain an understanding of your support center's maturity based on established criteria, and you will complete a gap analysis that can be used to guide improvement measures.

For universal ease-of-use, this tool was developed in Microsoft Excel 2010.


  • Establish a current-state baseline to measure the impact of future changes.
  • Identify critical shortcomings in resources and processes.
  • Ability to assess your support center offline where the data is secure to your environment.

Attention HDI Members: We understand that this tool was previously free as part of your benefits package. The price increase is a result of our brand-new HDI membership model that includes a lower price (now only $295) and a streamlined and restructured set of benefits. But no worries, a quick calculation will show you that your lower membership fee easily offsets the cost of this valuable assessment service.

Buy the self-assessment for only $195

Request more information, contact your account manager, or call 1.800.248.5667.