Enter HDI. HDI Service Management Consulting will give you a holistic approach to people, process, and knowledge that facilitates the achievement of your outcomes.
With more than 35 years of hands-on experience managing complex service management projects, our team of consultants works in lockstep with your organization to help boost your service management through:
|
Practice assessments with recommendations focused on your goals and objectives.
|
|
Value stream mapping to understand the key touchpoints in your customer journey.
|
|
Gap analysis that compares your service management practice maturity to other organizations who provide an outstanding customer experience.
|
|
Continual Improvement roadmap to ensure you routinely provide faster and better business outcomes.
|
Through it all, you’ll get proven tips, techniques, and solutions to maximize your service management toolset (whether self-service or automated workflow), along with informed guidance to help you capitalize on your most critical resource—people.
HDI Consultants: The Vanguard of Service Management
HDI consultants are pioneers of service management, creating and advancing our industry’s most important frameworks and methodologies.
John Custy
Service management authority and internationally-known speaker, ITIL Manager, ITIL Expert, and ISO 20000 Consultant certified.
Doug Tedder
Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager.
Keplyn Robinson
Service management consultant and educator certified in ITILv3 Expert, ITIL 4 Foundation.
Julie Mohr
Author and international keynote speaker recognized as a Top 25 ITSM Thought Leader, and Co-Host of The Authenticast.
Rae Ann Bruno
ITIL-certified instructor emphasizing process re-engineering, employee development, and the business alignment of IT services.