HDI Course Calendar

HDI offers training for help desk, support center, call center, service desk, and desktop support professionals.

Learn industry best practices and standards with HDI's training program. All HDI certification courses include a certification exam. Contact an account manager or call 1.800.248.5667 for personal assistance.

Date	Location	Course	Member Price	Price
2/7 - 2/9/12	HDI, Virtual Classroom	Problem Management	$495	$545	Problem Management Feb 07, 2012 - Feb 09, 2012 11:00 AM - 1:00 PM ET Location: Virtual Classroom Training HDI will send course access information HDI, Virtual Classroom Full Course Description Course cancellation policy
2/8 - 2/10/12	Phoenix, AZ	HDI Support Center Manager	$1795	$1895	HDI Support Center Manager Feb 08, 2012 - Feb 10, 2012 8:00 AM - 5:00 PM Location: Embassy Suites Phoenix Airport 2333 East Thomas Rd Phoenix, AZ 85016 Full Course Description Course cancellation policy
2/13 - 2/14/12	Irvine, CA	HDI Support Center Team Lead	$1495	$1595	HDI Support Center Team Lead Feb 13, 2012 - Feb 14, 2012 8:00 AM - 5:00 PM Location: Irvine Marriott 18000 Von Karman Avenue Irvine, CA 92612 Full Course Description Course cancellation policy
2/13 - 2/14/12	Arlington, VA	HDI Support Center Analyst	$1295	$1395	HDI Support Center Analyst Feb 13, 2012 - Feb 14, 2012 8:00 AM - 5:00 PM Location: Crystal City Marriott at Reagan National Airport 1999 Jefferson Davis Highway Arlington, VA 22202 Full Course Description Course cancellation policy
2/14 - 2/16/12	HDI, Virtual Classroom	Release Management	$495	$545	Release Management Feb 14, 2012 - Feb 16, 2012 2:00 PM - 4:00 PM ET Location: Virtual Classroom Training HDI will send course access information HDI, Virtual Classroom Full Course Description Course cancellation policy
2/15 - 2/17/12	Irvine, CA	HDI Desktop Support Manager	$1795	$1895	HDI Desktop Support Manager Feb 15, 2012 - Feb 17, 2012 8:00 AM - 5:00 PM Location: Irvine Marriott 18000 Von Karman Avenue Irvine, CA 92612 Full Course Description Course cancellation policy
2/15 - 2/17/12	Arlington, VA	HDI Support Center Manager	$1795	$1895	HDI Support Center Manager Feb 15, 2012 - Feb 17, 2012 8:00 AM - 5:00 PM Location: Crystal City Marriott at Reagan National Airport 1999 Jefferson Davis Highway Arlington, VA 22202 Full Course Description Course cancellation policy
2/24 - 3/9/12	HDI, Blended Learning	HDI Support Center Team Lead	$995	$1095	HDI Support Center Team Lead Feb 24, 2012 - Mar 09, 2012 2:00 PM - 4:00 PM ET Location: Blended Learning Training HDI will send course access information HDI, Blended Learning Full Course Description Course cancellation policy
2/27 - 2/27/12	Dallas, TX	The Power of Metrics for Optimal ITSM Performance	$0	$0	The Power of Metrics for Optimal ITSM Performance Feb 27, 2012 - Feb 27, 2012 8:00 AM - 5:00 PM Location: Southwest Airlines 2702 Love Field Dr Dallas, TX 75235-1908 Full Course Description Course cancellation policy
2/27 - 2/28/12	Boston, MA	HDI Support Center Analyst	$1195	$1295	HDI Support Center Analyst Feb 27, 2012 - Feb 28, 2012 8:00 AM - 5:00 PM Location: TBD Boston, MA Full Course Description Course cancellation policy
2/28 - 2/29/12	HDI, Virtual Classroom	ITIL and ITSM - The Big Picture	$325	$375	ITIL and ITSM - The Big Picture Feb 28, 2012 - Feb 29, 2012 11:00 AM - 1:00 PM ET Location: Virtual Classroom Training HDI will send course access information HDI, Virtual Classroom Full Course Description Course cancellation policy
2/29 - 3/2/12	Atlanta, GA	HDI Desktop Support Manager	$1695	$1795	HDI Desktop Support Manager Feb 29, 2012 - Mar 02, 2012 8:00 AM - 5:00 PM Location: TBD Atlanta, GA Full Course Description Course cancellation policy
2/29 - 2/29/12	Doral, FL	The Power of Metrics for Optimal ITSM Performance	$0	$0	The Power of Metrics for Optimal ITSM Performance Feb 29, 2012 - Feb 29, 2012 8:00 AM - 5:00 PM Location: Carnival Cruise Lines 3655 NW 87 Ave Doral, FL 33178 Full Course Description Course cancellation policy
2/29 - 3/2/12	Boston, MA	HDI Support Center Manager	$1695	$1795	HDI Support Center Manager Feb 29, 2012 - Mar 02, 2012 8:00 AM - 5:00 PM Location: TBD Boston, MA Full Course Description Course cancellation policy
3/1 - 3/1/12	Tampa, FL	The Power of Metrics for Optimal ITSM Performance	$0	$0	The Power of Metrics for Optimal ITSM Performance Mar 01, 2012 - Mar 01, 2012 8:00 AM - 5:00 PM Location: TECO 1898 Nuccio Parkway Tampa, FL 33605 Full Course Description Course cancellation policy