HDI Course Calendar

HDI offers training for help desk, support center, call center, service desk, and desktop support professionals.

Learn industry best practices and standards with HDI's training program. All HDI certification courses include a certification exam. Contact an account manager or call 1.800.248.5667 for personal assistance.

Date	Location	Course	Member Price	Price
5/17 - 5/18/12	Sacramento, CA	HDI Support Center Analyst	$1295	$1395	HDI Support Center Analyst May 17, 2012 - May 18, 2012 8:00 AM - 5:00 PM Location: Courtyard Marriott Sacramento Midtown 4422 Y Street Sacramento, CA 95817 Full Course Description Course cancellation policy
5/17 - 5/18/12	Toronto, ON	HDI Support Center Team Lead	$1495	$1595	HDI Support Center Team Lead May 17, 2012 - May 18, 2012 8:00 AM - 5:00 PM Location: Toronto Airport Marriott 901 Dixon Road Toronto, ON M9W 1J5 Full Course Description Course cancellation policy
5/21 - 5/22/12	Cleveland, OH	HDI Support Center Analyst	$1295	$1395	HDI Support Center Analyst May 21, 2012 - May 22, 2012 8:00 AM - 5:00 PM Location: Marriott Cleveland Downtown at Key Center 127 Public Square Cleveland, OH 44114 Full Course Description Course cancellation policy
5/22 - 5/24/12	HDI, Virtual Classroom	Service Level Management	$545	$595	Service Level Management May 22, 2012 - May 24, 2012 11:00 AM - 1:00 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
5/22 - 5/24/12	HDI, Virtual Classroom	Problem Management	$545	$595	Problem Management May 22, 2012 - May 24, 2012 2:00 PM - 4:00 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
5/23 - 5/25/12	Lafayette Hill, PA	HDI Support Center Manager	$1795	$1895	HDI Support Center Manager May 23, 2012 - May 25, 2012 8:00 AM - 5:00 PM Location: ACE Conference Center 800 Ridge Pike Lafayette Hill, PA 19444 Full Course Description Course cancellation policy
5/29 - 5/30/12	Addison, TX	HDI Support Center Team Lead	$1495	$1595	HDI Support Center Team Lead May 29, 2012 - May 30, 2012 8:00 AM - 5:00 PM Location: The Aberdeen Building 14841 North Dallas Parkway Addison, TX 75254 Full Course Description Course cancellation policy
5/31 - 6/1/12	San Diego, CA	HDI Support Center Analyst	$1295	$1395	HDI Support Center Analyst May 31, 2012 - Jun 01, 2012 8:00 AM - 5:00 PM Location: SHARP Community Medical Group 8695 Spectrum Center Blvd. San Diego, CA 92123 Full Course Description Course cancellation policy
6/4 - 6/5/12	Irvine, CA	HDI Support Center Team Lead	$1495	$1595	HDI Support Center Team Lead Jun 04, 2012 - Jun 05, 2012 8:00 AM - 5:00 PM Location: Irvine Marriott 18000 Von Karman Avenue Irvine, CA 92612 Full Course Description Course cancellation policy
6/4 - 6/18/12	HDI, Virtual Classroom	Mapping Support Processes	$545	$595	Mapping Support Processes Jun 04, 2012 - Jun 18, 2012 3:00 PM - 5:00 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
6/6 - 6/8/12	Washington, DC	ITIL® Foundation	$1395	$1495	ITIL® Foundation Jun 06, 2012 - Jun 08, 2012 8:00 AM - 5:00 PM Location: TBD Washington, DC Full Course Description Course cancellation policy
6/6 - 6/8/12	Houston, TX	HDI Support Center Manager	$1795	$1895	HDI Support Center Manager Jun 06, 2012 - Jun 08, 2012 8:00 AM - 5:00 PM Location: TBD Houston, TX Full Course Description Course cancellation policy
6/11 - 6/12/12	Chicago, IL	HDI Desktop Support Technician	$1595	$1695	HDI Desktop Support Technician Jun 11, 2012 - Jun 12, 2012 8:00 AM - 5:00 PM Location: TBD Chicago, IL Full Course Description Course cancellation policy
6/11 - 6/12/12	Atlanta, GA	HDI Support Center Analyst	$1295	$1395	HDI Support Center Analyst Jun 11, 2012 - Jun 12, 2012 8:00 AM - 5:00 PM Location: Carestream Dental 1765 The Exchange Atlanta, GA 30339 Full Course Description Course cancellation policy
6/11 - 6/12/12	Chicago, IL	HDI Support Center Team Lead	$1495	$1595	HDI Support Center Team Lead Jun 11, 2012 - Jun 12, 2012 8:00 AM - 5:00 PM Location: TBD Chicago, IL Full Course Description Course cancellation policy