HDI Training Experience

HDI Training Experience 2017 Mesa

The HDI Training Experience - Event Schedule

Monday, March 20 and Wednesday, March 22: Registration begins at 8:00am.

Monday, March 20 and Tuesday, March 21, 8:30am-5:00pm HDI Problem Management Professional, taught by Buff Scott HDI Support Center Analyst, taught by Randy Celaya

Monday Evening Ask the Expert with Buff Scott and Randy Celaya, 5:30pm – 7:30pm

Wednesday, March 22 through Friday, March 24, 8:30am-5:00pm HDI Support Center Manager, taught by Deborah Monroe KCS Principles, taught by Julie Mohr (with special guest Randy Celaya who will share his KCS experiences)

Wednesday Evening Ask the Expert with Deborah Monroe, Julie Mohr, and Randy Celaya, 5:30pm – 7:30pm

Continental breakfast is provided from 8:00am-8:30am each day. Lunch is provided from 12:00pm-1:00pm.

A tech support training experience unlike any other.

There's nothing quite like Mesa in March. Great weather. Countless activities. Spring Training. And not just for Major Leaguers - for the first time ever, HDI is holding an exclusive training event for technical support professionals.

The HDI Training Experience features four job- and skill-specific training courses. Best of all, each of these courses come with a prestigious HDI industry certification. A great boost for your career!

The HDI Training Experience - Problem Management Professional

Seats are limited.

Yes, that means you should act fast. With no more than twenty attendees per class, the atmosphere will be comfortable and relaxed. And you'll be with your peers - those who face similar challenges, share the same goals, and speak your language.

The best part? The more people you bring and the more certifications you earn, the more you save!

So sign up now and be among the first in the tech support community to gain access to The HDI Training Experience!

Cap it off with a little help from your friends.

Truth be told, this is more than just a training event. Sure, you'll gain new knowledge, skills, processes, and best practices that will directly impact your job and your support center. But you'll also have the opportunity to collaborate and mingle with your peers and industry experts at networking receptions. It's a haven for tech support pros - a retreat that offers a welcoming environment, fresh perspectives, and galvanizing new ideas.

The HDI Training Experience - Receptions

Facilitated by the best in the business.

Meet the HDI Training Event instructors:

Julie Mohr will be teaching the Knowledge-Centered Support Principles v6 course! Be among the first to traing and get certified on the newest methodology. Julie is a dynamic, transformational leader who brings integrity and passion to everything she does. She is currently pursuing her PhD in management and organizational leadership in information systems and technology at the University of Phoenix; she received her MEd from the University of Phoenix, and her BS in computer science from The Ohio State University. She is an ITIL Expert, a Certified Help Desk Director, and a Certified Governance IT Professional.

Randy Celaya will be teaching the HDI Support Center Analyst. With over 21 years of experience, Randy has worked extensively with Help Desks and Call Centers around the world to develop, coach and train Professional to Director level positions in Customer Support, Critical Thinking, Team Building, and Problem Solving skills.

Deborah Monroe will be teaching the HDI Support Center Manager course. An expert in balancing people and process, Deborah is a Master EQ Practitioner and Coach. Her dynamic, lively and humorous storytelling style delivers even the most challenging training materials in an applicable way.

Buff Scott III will be delivering the HDI Problem Management Professional course. Buff is an IT Service Management consultant, accredited ITIL trainer, and an International Best Practice author (Problem Management: A Practical Guide) with extensive experience within the IT industry. He is known for his versatile leadership skills, having led several different types of groups including technical, operational, process, and compliance.

Mar 20, 2017 - Mar 21, 2017
Mesa, AZ
HDI Problem Management Professional
Price: $1,695.00 Member price: $1,595.00
Mar 20, 2017 - Mar 21, 2017
Mesa, AZ
HDI Support Center Analyst
Price: $1,495.00 Member price: $1,395.00
Mar 22, 2017 - Mar 24, 2017
Mesa, AZ
HDI Support Center Manager
Price: $1,995.00 Member price: $1,895.00
Mar 22, 2017 - Mar 24, 2017
Mesa, AZ
KCS Principles
Price: $1,695.00 Member price: $1,595.00
Mar 20, 2017 - Mar 24, 2017
Mesa, AZ
HDI Problem Management Professional + KCS Principles Bundle

Price: $3,190.00 Member price: $3,090.00
Mar 22, 2017 - Mar 24, 2017
Mesa, AZ
HDI Problem Management Professional + HDI Support Center Manager Bundle

Price: $3,490.00 Member price: $3,390.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description

Premium professional development courses.

Five days. Four certification courses. The HDI Training Experience is ideal for support center analysts, team leads and managers.

Come out for one course. Or stay the duration. Mix and match. Bring the team. No matter your needs, we've got you covered.

Join us at Phoenix Marriott Mesa.

The special discount offers make this the most cost-effective HDI training opportunity of the year!

Member discount: HDI members automatically save $100.

Bundle discounts: Save $200 when you combine (KCS Principles + HDI Problem Management Professional) or (HDI Problem Management Professional + HDI Support Center Manager)

Group discount: Save $200/person if you send more than three people from your organization. Call our Customer Care team for details and additional savings at 800.248.5667!

And yes, these offers can be combined for up to $700 in total savings per person!

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