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A Message to the HDI Community

 

Serving and Supporting You During This Difficult Time

Is it just us or does it feel like the past few weeks have actually been months? These are certainly extraordinary times and we, the HDI team, are here to serve and support you.

Our goal has always been to deliver information that is accessible, practical, and helps you navigate your current reality. At no time has HDI been more dedicated to this mission than we are now.

  • If it's crisis communications or delivering a quality customer experience under pressure, your peers have the insights to help you figure things out, starting with the links below.
  • If you're feeling disconnected and missing the camaraderie of your workplace, or if you want to crowdsource the resolution to a problem, HDIConnect can help you meet others who are walking in the same shoes.
  • If you want more active support for current business challenges you're experiencing, we're here whenever you need us. Just drop us a line or an email.

The HDI Community is a very connected and tight-knit one. Let's lean on one another during these difficult times and make our community collectively stronger together.

Stay Connected with the Community  

HDI Connect | LinkedIn | Facebook | Twitter

 
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SupportWorld Virtual: Take It Away!
Industry experts and practitioners discussed the future of service and support in this one-day virtual summit.
Tag(s): supportworld, coronavirus, customer experience, customer service, desktop support, metrics and measurements, service management, support center, technology, workforce enablement, workforce enablement
May 29, 2020
 
How Changing IT Culture Could Save Our Industry
The IT culture we’ve known will not survive in the 2020s. It is up to us whether IT provides the competitive advantage that helps our companies survive.
Tag(s): supportworld, coronavirus, workforce enablement, workforce enablement, technology, culture
May 27, 2020
 
Speed to Adjust, Part 1: From Centralized to Decentralized IT
Consider these technology and management factors to help you build resiliency for your service and support organization.
Tag(s): supportworld, coronavirus, technology, process, workforce enablement, service management
May 20, 2020
 
Crisis Communication Advice for Service and Support Leaders
Crises and remote work have created the need for greater thoughtfulness, transparency, and communication from service and support leaders.
Tag(s): supportworld, workforce enablement, workforce enablement, leadership, customer experience, coronavirus
May 13, 2020
 
Customer Experience: What Do We Do Now?
Customer experience for a service desk is more important than ever, because being able to serve and retain customers is more challenging than ever.
Tag(s): supportworld, customer experience, customer satisfaction, coronavirus
May 5, 2020
 
Tips for Working from Home: A Collection of Crowdsourced Advice
Doug Tedder collected crowdsourced advice you can adopt and adapt to meet your own work-at-home situation.
Tag(s): supportworld, workforce enablement, workforce enablement, people, coronavirus
April 30, 2020
 
Make Working from Home Work
Deborah Monroe shares her strategies, learned from many years of working at home, to help you adapt to your new environment.
Tag(s): supportworld, workforce enablement, people, coronavirus
April 7, 2020
 
What Customers Expect
Every interaction is an opportunity to exceed expectations and create a valuable experience for our customers.
Tag(s): supportworld, customer service, customer experience, coronavirus
April 2, 2020
 
20 Ways to Empathize with Stressed-Out Customers
Even the most empathy-willing analysts will struggle to show empathy when they’re overburdened.
Tag(s): coronavirus, supportworld, workforce enablement, customer experience
April 1, 2020
 
ITSM from Afar
Now that work from home is a rule, not an exception, how can we continue to deliver high-quality service management in this new normal?
Tag(s): supportworld, service management, customer experience, self-service, SLA, workforce enablement, automation, coronavirus
March 31, 2020
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