Serving and Supporting You During This Difficult Time

Is it just us or does it feel like the past few weeks have actually been months? These are certainly extraordinary times and we, the HDI team, are here to serve and support you.

Our goal has always been to deliver information that is accessible, practical, and helps you navigate your current reality. At no time has HDI been more dedicated to this mission than we are now.

  • If it's crisis communications or delivering a quality customer experience under pressure, your peers have the insights to help you figure things out, starting with the links below.
  • If you're feeling disconnected and missing the camaraderie of your workplace, or if you want to crowdsource the resolution to a problem, HDIConnect can help you meet others who are walking in the same shoes.
  • If you want more active support for current business challenges you're experiencing, we're here whenever you need us. Just drop us a line or an email.

The HDI Community is a very connected and tight-knit one. Let's lean on one another during these difficult times and make our community collectively stronger together.

Stay Connected with the Community  

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With hurricanes ravaging Texas and Florida, and wildfires raging in the west, we wanted to share some insights into disaster recovery so that you can be as well prepared as possible if and when a disaster finds you.
Tag(s): business continuity, disaster recovery, support operations, technical support, supportworld, coronavirus
September 14, 2017

 
The importance of getting the right information to the right people at the right time cannot be overstated. Communication skills are extremely important at every level within the support center.
Tag(s): supportworld, support center, communications skills, coronavirus
August 8, 2017

 
Communication skills training is just as important as process and procedures for support center analysts.
Tag(s): supportworld, training, customer service, customer experience, coronavirus
April 18, 2017