Expand the scope of services your organization can provide and increase your value to the users, customers, and stakeholders you serve!

The Certified Instructor Program is built for organizations that have an in-house trainer and want to bring our best practices and certification to their teams. The CI Program is an investment in improving the effectiveness and efficiency of your service and support center. Once your trainer becomes certified, the sky’s the limit!


  • Saves time and money
  • The flexibility to train your team when you want, on your own schedule
  • Turnkey best practice training that your team doesn’t have to create

Certified Instructors are granted access to:

  • Resources for courses they're certified to teach
  • Standards for courses they're certified to teach
  • HDI Connect, our community platform where there's a special CI group for engaging and connecting with their fellow instructors
  • Research, resources, and webinars