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HDI - ITSM Consulting Company

HDI Certified Instructor (HDI-CI)

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Training

Transform Your Support Team from Within!

Unleash the power of your internal talent with the HDI Certified Instructor Program! Are you sitting on untapped potential within your service and support center? Turn your own trainers into certified HDI instructors and revolutionize how your team develops!

With our dynamic instructor certification program, you'll:

  • Empower your internal training heroes to deliver world-class HDI certification courses
  • Customize the learning experience to your organization's unique challenges
  • Create a sustainable training ecosystem that grows with your team

After our comprehensive initial training and seamless setup process, your instructors will be fully equipped to deliver our most popular HDI certification courses right in your own environment.

Imagine the possibilities: consistent training language, flexible scheduling, and a training program that truly speaks to your organization's DNA!

Ready to transform your training approach? Join the HDI Certified Instructor Program today and watch your team's capabilities soar!

To view the application process and learn more about the Certified Instructor program, please click here or contact your Account Manager.

What You Will Learn

  • Flexibility: Train your employees according to your schedule. This allows quicker ramp-up time for new employees and faster implementation of support center processes.
  • Consistency: Your internal HDI Certified Instructor will present the same premium HDI training content.
  • Economical: Bring your training in-house to experience significant savings in hard training fees like travel and other expenses.
  • Commitment to Quality: Certifying your staff, embracing industry standards, and demonstrating a commitment to continuous improvement shows you’re dedicated to excellence.
  • HDI Team Certified Award: Once you have trained more than 80% of your team (with a team of 4 or more) you can apply to become HDI Team Certified.

Who Should Attend?

Anyone wishing to transform their service and support desk using internal trainers delivering HDI's most popular training courses!

Course Outline

Unit 1: HDI Certification and Training

  • HDI Overview
  • Certification Standards
  • Certification Exams
  • HDI Courseware
  • Instructor Competencies and Evaluation

Unit 2: Creating a Foundation for Learning

  • Create Optimal Learning Environment
  • Principles of Adult Learning
  • Trainer verses Facilitator

Unit 3: Instructional Methods and Presentation Skills

  • Instructional Methods
  • Presentation Skills
  • Tips for Media Uses
  • Tips for Icebreakers and Energizers

Unit 4: Classroom Management

  • Classroom Management

Course FAQ's

Virtual Classroom

Calendar Price: $5,999

These scheduled courses provide students with live, instructor-led training delivered virtually by HDI faculty; students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by training virtually from your location.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.

View the Virtual Classroom FAQs

Private Group Training

Request Info Price: Varies

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

There are no courses scheduled at this time. Please check back later or contact your account manager for immediate assistance.

 
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description