Service Level Management Principles expands the best practices elements of the Service Level Management Practice. Additionally, this course provides a more detailed look at the Service Level Management Practice activities.

Familiarize yourself with the benefits and value of operating a Service Level Management Practice within an organization. The Service Level Management Practice ensures a consistent approach to managing service and operational level agreements and targets.

This 2-day class helps reinforce the importance of the Service Level Management Practice. The Service Level Management Practice resources and capabilities are focused on setting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets. We present experience-based, practical guidance, and examples for successfully implementing best practice methodologies for Service Level Management.

What You Will Learn

  • Service level management concepts review
  • Terms, definitions, purpose, and value
  • Service level management practice activities
  • Service level management practice roles and responsibilities and practice governance policy
  • Measurement and continual improvement within service level management

Who Should Attend?

  • Service level managers, practitioners, and stakeholders who need to gain a thorough understanding of how to deploy and/or assess and improve the service level management process in their organizations

Course Outline

Module 1: Service Level Management Concepts

  • Review service level management definitions
  • Review the purpose of the service level management practice
  • Understand the value in operating a service level management practice
  • Examine the scope of the service level management practice

Module 2: Service Level Management Activities

  • Understand when to engage the service level management practice
  • Explore the sources that initiate service level management activities
  • Examine each activity in detail

Module 3: Practice Roles and Responsibilities and Practice Activity Governance Policy

  • Explore the practice RACI chart
  • Understand key roles and responsibilities in service level management
  • Understand the need for polices governing the execution of practice activities

Module 4: Measuring the Practice Activities and Continual Improvement

  • Explore examples of best practice measurements for practice performance
  • Examine the importance of continual improvement to the service level management practice

Virtual Classroom

Price: $1,929

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training 2 days.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.

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Private Group Training

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

Aug 28, 2024 - Aug 29, 2024
HDI, Virtual Classroom
Service Level Management Principles On or before Jul 03, 2024 :
Price: $1,829.00

After Jul 03, 2024 :
Price: $1,929.00
More Info Add to Cart

HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an to discuss your needs.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description