As we move through 2022, IT faces constantly increasing ticket volumes and ongoing operational disruptions as organizations adapt to hybrid workplaces. Amidst those challenges, businesses expect IT to deliver and support services at the scale and pace needed to achieve their aspirations - while also delivering a modern workplace experience for all employees.
As disruption and accelerating demand become the new normal, modern service management platforms are critical tools supporting continuous IT improvements, enabling the introduction and expansion of enterprise service management initiatives and acting as a powerful enabler of employee experience throughout the organization.
Join HDI for an hour-long, in-depth discussion exploring how IT leaders can (and must) make the leap from being reactive “tech managers” to being proactive changemakers who work with every department to deliver sustainable competitive advantage across their business.