Serving and Supporting You During This Difficult Time
Is it just us or does it feel like the past few weeks have actually been months? These are certainly extraordinary times and we, the HDI team, are here to serve and support you.
Our goal has always been to deliver information that is accessible, practical, and helps you navigate your current reality. At no time has HDI been more dedicated to this mission than we are now.
- If it's crisis communications or delivering a quality customer experience under pressure, your peers have the insights to help you figure things out, starting with the links below.
- If you're feeling disconnected and missing the camaraderie of your workplace, or if you want to crowdsource the resolution to a problem, HDIConnect can help you meet others who are walking in the same shoes.
- If you want more active support for current business challenges you're experiencing, we're here whenever you need us. Just drop us a line or an email.
The HDI Community is a very connected and tight-knit one. Let's lean on one another during these difficult times and make our community collectively stronger together.
Stay Connected with the Community
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Andrew Gilliam collected some helpful links from around the web to help you network, keep learning, and make the most of any setbacks you face.
Date Published June 9, 2020 - Last Updated December 10, 2020
Industry experts and practitioners discussed the future of service and support in this one-day virtual summit.
Date Published May 29, 2020 - Last Updated December 10, 2020
The IT culture we’ve known will not survive in the 2020s. It is up to us whether IT provides the competitive advantage that helps our companies survive.
Date Published May 27, 2020 - Last Updated December 10, 2020
Consider these technology and management factors to help you build resiliency for your service and support organization.
Date Published May 20, 2020 - Last Updated December 10, 2020
Crises and remote work have created the need for greater thoughtfulness, transparency, and communication from service and support leaders.
Date Published May 13, 2020 - Last Updated December 10, 2020
Customer experience for a service desk is more important than ever, because being able to serve and retain customers is more challenging than ever.
Date Published May 5, 2020 - Last Updated December 10, 2020
Doug Tedder collected crowdsourced advice you can adopt and adapt to meet your own work-at-home situation.
Date Published April 30, 2020 - Last Updated December 10, 2020
Deborah Monroe shares her strategies, learned from many years of working at home, to help you adapt to your new environment.
Date Published April 7, 2020 - Last Updated September 2, 2020
Every interaction is an opportunity to exceed expectations and create a valuable experience for our customers.
Date Published April 2, 2020 - Last Updated September 2, 2020
Even the most empathy-willing analysts will struggle to show empathy when they’re overburdened.
Date Published April 1, 2020 - Last Updated September 2, 2020