Serving and Supporting You During This Difficult Time

Is it just us or does it feel like the past few weeks have actually been months? These are certainly extraordinary times and we, the HDI team, are here to serve and support you.

Our goal has always been to deliver information that is accessible, practical, and helps you navigate your current reality. At no time has HDI been more dedicated to this mission than we are now.

  • If it's crisis communications or delivering a quality customer experience under pressure, your peers have the insights to help you figure things out, starting with the links below.
  • If you're feeling disconnected and missing the camaraderie of your workplace, or if you want to crowdsource the resolution to a problem, HDIConnect can help you meet others who are walking in the same shoes.
  • If you want more active support for current business challenges you're experiencing, we're here whenever you need us. Just drop us a line or an email.

The HDI Community is a very connected and tight-knit one. Let's lean on one another during these difficult times and make our community collectively stronger together.

Stay Connected with the Community  

HDI Connect | LinkedIn | Facebook | Twitter


 

Let’s shine the light on service desk brilliance
July 22, 2025

Mission, vision, and goals (MVG) are vital for organizational success. Learn how MVG...

6 DevOps Lessons for Your Team
July 21, 2025

Discover how DevOps principles like collaboration, automation, and feedback can...

Should the best support agents be arrogant?
July 15, 2025

Confidence, not arrogance, defines the best support agents. Discover how self-assured...

Selfless and empty: 2 ways technology workers can refill their cup
July 14, 2025

Discover two powerful ways technology professionals can combat burnout and refill...

Agentic AI Meets Knowledge-Centered Service: Now What?
July 8, 2025


Discover how agentic AI and the Knowledge-Centered Service (KCS) framework can...