Andrew Gilliam collected some helpful links from around the web to help you network, keep learning, and make the most of any setbacks you face.
Tag(s): coronavirus, supportworld, workforce enablement
Date Published June 9, 2020 - Last Updated 3 Years, 99 Days, 21 Hours, 38 Minutes ago
Industry experts and practitioners discussed the future of service and support in this one-day virtual summit.
Tag(s): supportworld, coronavirus, customer experience, customer service, desktop support, metrics and measurements, service management, support center, technology, workforce enablement, workforce enablement
Date Published May 29, 2020 - Last Updated 3 Years, 99 Days, 21 Hours, 38 Minutes ago
The IT culture we’ve known will not survive in the 2020s. It is up to us whether IT provides the competitive advantage that helps our companies survive.
Tag(s): supportworld, coronavirus, workforce enablement, workforce enablement, technology, culture
Date Published May 27, 2020 - Last Updated 3 Years, 99 Days, 21 Hours, 38 Minutes ago
Consider these technology and management factors to help you build resiliency for your service and support organization.
Tag(s): supportworld, coronavirus, technology, process, workforce enablement, service management
Date Published May 20, 2020 - Last Updated 3 Years, 99 Days, 21 Hours, 38 Minutes ago
Crises and remote work have created the need for greater thoughtfulness, transparency, and communication from service and support leaders.
Tag(s): supportworld, workforce enablement, workforce enablement, leadership, customer experience, coronavirus
Date Published May 13, 2020 - Last Updated 3 Years, 99 Days, 21 Hours, 38 Minutes ago
Customer experience for a service desk is more important than ever, because being able to serve and retain customers is more challenging than ever.
Tag(s): supportworld, customer experience, customer satisfaction, coronavirus
Date Published May 5, 2020 - Last Updated 3 Years, 99 Days, 21 Hours, 38 Minutes ago
Doug Tedder collected crowdsourced advice you can adopt and adapt to meet your own work-at-home situation.
Tag(s): supportworld, workforce enablement, workforce enablement, people, coronavirus
Date Published April 30, 2020 - Last Updated 3 Years, 99 Days, 21 Hours, 38 Minutes ago
Deborah Monroe shares her strategies, learned from many years of working at home, to help you adapt to your new environment.
Tag(s): supportworld, workforce enablement, people, coronavirus
Date Published April 7, 2020 - Last Updated 3 Years, 198 Days, 17 Hours, 26 Minutes ago
Every interaction is an opportunity to exceed expectations and create a valuable experience for our customers.
Tag(s): supportworld, customer service, customer experience, coronavirus
Date Published April 2, 2020 - Last Updated 3 Years, 198 Days, 17 Hours, 26 Minutes ago
Even the most empathy-willing analysts will struggle to show empathy when they’re overburdened.
Tag(s): coronavirus, supportworld, workforce enablement, customer experience
Date Published April 1, 2020 - Last Updated 3 Years, 198 Days, 17 Hours, 26 Minutes ago