At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

On Demand
KCS Foundation Price: $549.00
Guaranteed To Run
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Unlimited Seats
Mar 20, 2026 - Mar 20, 2026
HDI, Virtual Classroom
KCS Foundation Price: $999.00
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Jul 24, 2026 - Jul 24, 2026
HDI, Virtual Classroom
KCS Foundation Before May 29, 2026:
Price: $899.00


On or after May 29, 2026:
Price: $999.00
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Nov 30, 2026 - Nov 30, 2026
HDI, Virtual Classroom
KCS Foundation Before Oct 05, 2026:
Price: $899.00


On or after Oct 05, 2026:
Price: $999.00
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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description