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HDI - ITSM Consulting Company
 

HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Oct 15, 2026 - Oct 16, 2026
HDI, Virtual Classroom 		HDI Support Center Team Lead Before Aug 20, 2026:
Price: $1,799.00


On or after Aug 20, 2026:
Price: $1,899.00
Oct 20, 2026 - Oct 22, 2026
HDI, Virtual Classroom 		KCS Principles Before Aug 25, 2026:
Price: $1,899.00


On or after Aug 25, 2026:
Price: $1,999.00
Oct 21, 2026 - Oct 23, 2026
HDI, Virtual Classroom 		Experience Management and XLA® Foundation Before Aug 26, 2026:
Price: $1,899.00


On or after Aug 26, 2026:
Price: $1,999.00
Oct 27, 2026 - Oct 28, 2026
HDI, Virtual Classroom 		Artificial Intelligence in the Support Organization Before Sep 01, 2026:
Price: $1,699.00


On or after Sep 01, 2026:
Price: $1,799.00
Oct 29, 2026 - Oct 30, 2026
HDI, Virtual Classroom 		Foundations in Service and Support Metrics Before Sep 03, 2026:
Price: $1,699.00


On or after Sep 03, 2026:
Price: $1,799.00
Nov 03, 2026 - Nov 04, 2026
HDI, Virtual Classroom 		HDI Support Center Analyst Before Sep 08, 2026:
Price: $1,599.00


On or after Sep 08, 2026:
Price: $1,699.00
Nov 04, 2026 - Nov 06, 2026
HDI, Virtual Classroom 		HDI Support Center Manager Before Sep 09, 2026:
Price: $2,199.00


On or after Sep 09, 2026:
Price: $2,299.00
Nov 09, 2026 - Nov 10, 2026
HDI, Virtual Classroom 		HDI Desktop Advanced Support Technician Before Sep 14, 2026:
Price: $1,699.00


On or after Sep 14, 2026:
Price: $1,799.00
Nov 11, 2026 - Nov 13, 2026
HDI, Virtual Classroom 		ITIL® 4 Foundation Before Sep 16, 2026:
Price: $2,399.00


On or after Sep 16, 2026:
Price: $2,499.00
Nov 12, 2026 - Nov 03, 2026
HDI, Virtual Classroom 		Troubleshooting and Problem-Solving Bootcamp Before Sep 17, 2026:
Price: $1,699.00


On or after Sep 17, 2026:
Price: $1,799.00
Nov 17, 2026 - Nov 18, 2026
HDI, Virtual Classroom 		HDI Support Center Team Lead Before Sep 22, 2026:
Price: $1,799.00


On or after Sep 22, 2026:
Price: $1,899.00
Nov 20, 2026 - Nov 20, 2026
HDI, Virtual Classroom 		HDI Customer Service Representative Before Sep 25, 2026:
Price: $899.00


On or after Sep 25, 2026:
Price: $999.00
Nov 30, 2026 - Dec 01, 2026
HDI, Virtual Classroom 		HDI Support Center Analyst Before Oct 05, 2026:
Price: $1,599.00


On or after Oct 05, 2026:
Price: $1,699.00
Dec 01, 2026 - Dec 03, 2026
HDI, Virtual Classroom 		HDI Support Center Manager Before Oct 06, 2026:
Price: $2,199.00


On or after Oct 06, 2026:
Price: $2,299.00
Dec 02, 2026 - Dec 04, 2026
HDI, Virtual Classroom 		ITIL® 4 Foundation Before Oct 07, 2026:
Price: $2,399.00


On or after Oct 07, 2026:
Price: $2,499.00
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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description