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HDI - ITSM Consulting Company

Advanced ITIL® (Version 5) Training and Certification

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Introducing Advanced ITIL® (Version 5) Training and Certification!

Move beyond ITIL Foundation and develop the capabilities to manage digital products, services, experiences, strategy and transformation.

HDI, in partnership with ITSM Academy, offers advanced ITIL (Version 5) certification training through live, instructor-led classes. Whether you are pursuing an ITIL designation, transitioning an existing credential or developing expertise in a specific area, these courses help you turn ITIL guidance into practical, measurable results.

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What You Will Learn

Who Should Attend?

ITIL Foundation training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes:

  • IT service management (ITSM) and IT operations professionals
  • Service managers
  • Product managers
  • Customer experience (CX) and user experience (UX) leaders
  • Internal technical teams
  • Digital delivery teams
  • Enterprise leaders and transformation teams
  • Managed service providers

This course is also mandatory for individuals planning on certifying in advanced ITIL (Version 5) classes.

Course Outline

Course FAQ's

Virtual Classroom

Calendar Price: $2,499

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using a video conferencing app, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training eight hours a day for three days.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.

View the Virtual Classroom FAQs

Private Group Training

Request Info

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

There are no courses scheduled at this time. Please check back later or contact your account manager for immediate assistance.

 

Certification Exam

The ITIL Foundation (Version 5) exam is included with all courses offered by HDI. All ITIL® exams are administered through PeopleCert, the authorized ITIL® examination institute.

Examination Format

All students taking an ITIL Foundation (Version 5) class will be provided with an exam voucher for a proctored exam with PeopleCert. Students will have 12 weeks in which to schedule and take the certification exam. Learners will sit for a one-hour proctored session. Exams are closed book, and all questions are multiple-choice. The exam is 40 questions and the minimum required score to pass is 65%.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description
ITIL Accredited Training Organization
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.