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This 3-day course, Experience Foundation, is a great starting point for organizations looking to become more employee-focused by adopting Experience Level Agreements (XLAs). It offers practical guidance on how to begin delivering effective Experience Management.
Through a hands-on learning approach, the course introduces the Experience Management Optimization Framework™, helping you understand how to measure and improve experience across your organization. You'll work with experienced instructors to explore both the strategic and practical sides of Experience Management—and see how XLAs are reshaping the way technology is designed and delivered.
Promote the value of experience across your organization by understanding why it matters, evaluating your current experience landscape, and identifying key measures. Learn to recognize patterns and opportunities, use business intelligence to uncover gaps and ambitions, and take action to deliver, improve, and innovate. By embracing experience at every level, you can create meaningful impact for stakeholders and influencers alike.
Participants engage in interactive exercises and real-world case studies to reinforce their learning and explore how XLAs can be applied in day-to-day scenarios. These hands-on activities help clarify each phase of the framework while also guiding you toward the next actionable steps in your own experience journey.
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