NEWSLETTER SIGN-UP

CONNECT

ITIL® Product (Version 5) - Accredited

Certification

ITIL Product (Version 5) helps you manage digital products as complete value streams, connecting product features, services, and business goals throughout their entire lifecycle. You can use this practical guide to succeed in complex, AI-driven workplaces and grow professionally.

Attend a Class

Send This

Training

Master the Future of Digital Value Delivery

ITIL® Product (Version 5) transforms how you manage digital products. Stop treating products and services as separate entities. Lean into a unified, integrated system that directly aligns your product capabilities and digital services with tangible business value.

ITIL Product (Version 5) empowers you to drive flow, alignment, and measurable success across three critical dimensions. First, it enables unified digital management by connecting product capabilities with digital services to build a single, cohesive system optimized for value realization. Next, you will master value stream optimization to identify, map, and continuously improve workflows—effectively slashing waste and accelerating delivery speed. Finally, the framework ensures strategic roadmap alignment, bridging the gap between your product roadmap and enterprise strategy through structured discovery, sharp prioritization, and evidence-based decision-making.

In a complex, AI-driven marketplace, speed and alignment are everything. This framework gives product leaders, managers, and digital strategists the definitive, practical blueprint needed to optimize workflows, deliver measurable outcomes, and future-proof their careers.

Course Overview
Delivery Methods
Course Calendar
Certification Exam

What You Will Learn

Digital product and service integration
Value stream integration and flow optimization
Strategic discovery and product direction
Human-centered product design
Resource and supplier orchestration
Build and quality engineering integration
Controlled transition and deployment
AI-enabled ways of working

Who Should Attend?

Product managers
Digital produce managers
Product owners
Product development
IT operations managers
IT delivery managers

Course Outline

Module 1: Key concepts of digital product and services

The characteristics of digital products
How digital products and services create value
The scope and purpose of the ITIL Product and Service Lifecycle Model
The lifecycle management activities of a digital product
The benefits of the ITIL Product and Service Lifecycle management activities from a product vendor perspective
The challenges of the ITIL Product and Service Lifecycle management activities, from a product vendor perspective
How organization's value chain activities support the ITIL Product and Service Lifecycle

Module 2: Discover

The purpose of the 'discover' activity
The key concepts of the 'discover' activity
How vision, positioning, and portfolio inform discovery
The practices enabling the 'discover' activity and their role in the activity
The outputs of the 'discover' activity
Applying the steps of the 'discover' activity
The critical success factors (CSFs) and metrics of the 'discover' activity
Applying practical recommendations for effective/successful discovery

Module 3: Design

The purpose of the 'design' activity
The key concepts of the 'design' activity
The practices enabling the 'design' activity and their role in the activity
The outputs of the 'design' activity
Applying the steps of the 'design' activity
The critical success factors (CSFs) and metrics of the 'design' activity
Applying practical recommendations for effective design

Module 4: Acquire

The purpose of the 'acquire' activity
The differences between the acquisition of technology, people, and third-party services
The key concepts of the 'acquire' activity
The practices enabling the 'acquire' activity and their role in the activity
The outputs of the 'acquire' activity
Applying the steps of the 'acquire' activity
The critical success factors (CSFs) and metrics of the 'acquire' activity
Applying practical recommendations for effective acquisition

Module 5: Build

The purpose of the 'build' activity
The integration of design into the 'build' activity
The key concepts of the 'build' activity
The practices enabling the 'build' activity and their role in the activity
The outputs of the 'build' activity
Applying the steps of the 'build' activity
The critical success factors (CSFs) and metrics of the 'build' activity
Applying practical recommendations for effective build

Module 6: Transition

The purpose of the 'transition' activity
Approaches to product transition
The key concepts of the 'transition' activity
The practices enabling the 'transition' activity and their role in the activity
The outputs of the 'transition' activity
Applying the steps of the 'transition' activity
The critical success factors (CSFs) and metrics of the 'transition' activity
Applying practical recommendations for effective transition

Module 7: Operate

The purpose of the 'operate' activity
Approaches to product operation
The key concepts of the 'operate' activity
The practices enabling the 'operate' activity and their role in the activity
The outputs of the 'operate' activity
Applying the steps of the 'operate' activity
The critical success factors (CSFs) and metrics of the 'operate' activity
Applying practical recommendations for effective product operation

Module 8: Deliver

The purpose of the 'deliver' activity
The role of service delivery in the product lifecycle
The key concepts of the 'deliver' activity
The practices enabling the 'deliver' activity and their role in the activity
The outputs of the 'deliver' activity
Applying the steps of the 'deliver' activity
The critical success factors (CSFs) and metrics of the 'deliver' activity
Applying practical recommendations for effective delivery

Module 9: Support

The purpose of the 'support' activity
The approaches to product support
The key concepts of the 'support' activity
The practices enabling the 'support' activity and their role in the activity
The outputs of the 'support' activity
Applying the steps of the 'support' activity
The critical success factors (CSFs) and metrics of the 'support' activity
Applying practical recommendations for effective support

Module 10: Lifecycle Management

Managing the end-to-end lifecycle
How ITIL, AI and other frameworks (e.g., DevOps and PRINCE2) enable and support the management of the product and service lifecycle

Course FAQ's

Private Group Training

Request Info

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

Control class size and pick training dates that accommodate your business schedule.
Focus on your organization’s key issues and pain points.
Save money. With groups of eight or more, this option is often more cost effective.
To learn more about this program, contact an account manager.

There are no courses scheduled at this time. Please check back later or contact your account manager for immediate assistance.

Certification Exam

The ITIL Product (Version 5) exam is included with all courses offered by HDI. All ITIL® exams are administered through PeopleCert, the authorized ITIL® examination institute.

Examination Format

All students taking an ITIL Product (Version 5) class will be provided with an exam voucher for a proctored exam with PeopleCert. Students will have 12 weeks in which to schedule and take the certification exam. Learners will sit for a one-hour proctored session. Exams are closed book, and all questions are multiple-choice. The exam is 40 questions and the minimum required score to pass is 70%.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.