The Principles of Problem Management expands the best practices elements of the Problem Management Practice. Additionally, this course provides a more detailed look at the Problem Management process steps.

Familiarize yourself with the benefits and value of operating a Problem Management Practice within an organization. The Problem Management Practice enables increased service availability and customer satisfaction.

This 2-day class helps reinforce the importance of the Problem Management process in preventing future incidents from happening and to minimize the impact of incidents that cannot be prevented. Problem Management manages identified problems related to IT supported business services, both in proactive and reactive modes.

We present experience-based, practical guidance, and examples for successfully implementing best practice methodologies for Problem Management.

The HDI Problem Management Professional certification exam was officially retired in June 2023. The course has been revised and updated to be consistent with HDI’s new suite of service management courses. This suite of professional development courses does not have associated certification exams; all students will receive a Certificate of Completion at the end of their course(s).

What You Will Learn

  • Problem management concepts review
  • Problem management process roles and responsibilities and process governance policy
  • Problem management process steps
  • Measurement and continual improvement within problem management

Who Should Attend?

  • Problem Management Practice/Process Managers
  • Practitioners and Stakeholders who want to gain a better understanding of the Problem Management Practice and process

Course Outline

Module 1: Problem Management Concepts

  • Understand the problem management process and practice purpose
  • Understand the value in operating a problem management process
  • Examine the activities within the scope of problem management
  • Review problem management definitions

Module 2: Change Management Process Steps

  • Understand when to engage the problem management process
  • Explore the problem management process flow
  • Explore potential sources of problems
  • Examine each process step in detail

Module 3: Process Roles and Responsibilities and Process Governance Policy

  • Explore the process RACI chart
  • Understand key roles and responsibilities in problem management
  • Understand the need for polices governing the process execution

Module 4: Measuring the Process and Continual Improvement

  • Explore examples of best practice measurements for process performance
  • Examine the importance of continual improvement to the problem management practice

Virtual Classroom

Price: $1,929

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training 6-1/2 hours over 2 days.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.

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Private Group Training

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

Apr 22, 2024 - Apr 23, 2024
HDI, Virtual Classroom
Problem Management Principles Price: $1,929.00 More Info Add to Cart
Jul 18, 2024 - Jul 19, 2024
HDI, Virtual Classroom
Problem Management Principles On or before May 23, 2024 :
Price: $1,829.00

After May 23, 2024 :
Price: $1,929.00
More Info Add to Cart
Oct 07, 2024 - Oct 08, 2024
HDI, Virtual Classroom
Problem Management Principles On or before Aug 12, 2024 :
Price: $1,829.00

After Aug 12, 2024 :
Price: $1,929.00
More Info Add to Cart

HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an HDI Partner to discuss your needs.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description