The Principles of Problem Management expands the best practices elements of the Problem Management Practice. Additionally, this course provides a more detailed look at the Problem Management process steps.
Familiarize yourself with the benefits and value of operating a Problem Management Practice within an organization. The Problem Management Practice enables increased service availability and customer satisfaction.
This 2-day class helps reinforce the importance of the Problem Management process in preventing future incidents from happening and to minimize the impact of incidents that cannot be prevented. Problem Management manages identified problems related to IT supported business services, both in proactive and reactive modes.
We present experience-based, practical guidance, and examples for successfully implementing best practice methodologies for Problem Management.