1. What do I need to do before the class to be ready?

    Download the Desktop App (Best experience in the classroom) 
        For Windows:  http://www.adobe.com/go/Connectsetup 
        For Mac: http://www.adobe.com/go/ConnectSetupMac 
        MSI installer for IT Administrators: http://www.adobe.com/go/Connectmsi 
        Standalone installer for Windows: http://www.adobe.com/go/ConnectAppStandaloneSetup 
        Having trouble with any of these links please see ( https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html#Application )

    Reliable phone connection for audio. If you do not have a reliable phone connection, you will need a reliable headset with mic to connect to audio through your computer.

    Test Your Computer Connection:
    You can do this by going to: https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm  

    *If App Cannot be Downloaded: Adobe Connect only requires that you have an internet connection, a web browser, and Adobe Flash Player version 13 or greater. Adobe Connect supports Windows, macOS, and Linux as well as the most widely used browsers including Chrome, Edge, Internet Explorer 8+, Firefox, and Safari. For additional technical specs, click on the link: https://helpx.adobe.com/adobe-connect/tech-specs.html

    Back to Top
  2. How do I log into the course?

    You will receive an email from our Training Operations Team 3 business days before the class starts, which will include the link and passcode to enter the virtual classroom.

    Back to Top
  3. Will I get a book for this course?

    Yes, two and a half weeks before the class starts you will receive an email from our Training Operations Team asking where you would like to have your book shipped. Please respond to that email so we can ensure you have the course workbook prior to class.

    Back to Top
  4. Do I have to have my webcam on?

    No, it is not a requirement to have your webcam on during the course. It is possible that the instructor will have theirs on, but students do not have to.

    Back to Top
  5. Will I be able to talk to the instructor and other students?

    Yes, we encourage you to communicate either verbally or via the chat windows during the duration of the course, as the classes are designed to be interactive.

    Back to Top
  6. Who do I contact if I have issues connecting or staying connected to the Adobe Connect classroom?
    If you have any problems accessing the HDI virtual classroom (online or audio), please contact Adobe Connect Support 1.888.523.8445, option 2.
    Back to Top
  7. How do I dial in to the audio? Do I have to use my phone or can I use a headset?

    When you enter the meeting room, you will be prompted to connect to audio.

    The preferred method is a land line telephone or cellular telephone. This will provide you with the most stable environment. You can Dial-out (Receive a call from the meeting) by entering your preferred phone number and the audio conference will call you. You can also Dial-in, using the information provided on your screen. Once joined to the audio, be sure to follow the steps provided to identify yourself! (This will merge your profile name on the screen with your telephone number that displays on the screen.)

            NOTE:   Rather than putting yourself on speaker, it is best for you to use a headset/mic       

    International phone access:https://www.meetingone.com/support/international-access-phone-numbers/

    The second method is using VoIP. You will connect through your computer mic/headset. This allows you to experience the virtual classroom “hands-free”. You will hear the meeting through your computer speakers. You will speak through your computer speakers mic or a headset. (Note: You must run the Audio Setup Wizard to optimize your audio experience. To do this, select Audio Setup Wizard from the Meeting menu.) Please keep in mind, depending upon your connectivity, you may experience audio issues or voice delays.

    Back to Top
  8. How long after the class will it take to be registered for the exam and how do I access the exam?
    We will assign the exam no later than 2 business day's after the course is over. You will receive emails from [email protected] once you have been assigned the exam. These emails will outline where to log in and what your log in credentials are.
    Back to Top
  9. How many questions are on the exam and is it timed?
    Most exams consist of sixty-five (65) multiple choice questions, and must be completed in seventy-five (75) minutes. Other exams consist of thirty (30) multiple choice questions, and must be completed in forty-five (45) minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.
    Back to Top
  10. Is there a practice test to prepare for the exam?

    Practice tests can be purchased for $79 by directing your browser to https://www.thinkhdi.com/certification/professional/practice-test.aspx.


    Back to Top
  11. How and where do I take my exam?
    Once you are registered for your exam, you will receive confirmation emails from our Online Learning Management System (LMS). These emails will come from [email protected]. Once your exam is active you will have 6 weeks to log in and complete it.
    Back to Top
  12. What if I cannot attend a class for which I'm registered?

    Full payment is required prior to attendance. Participants cancelling their registration with less than ten days notice will be subject to a $150 course processing fee. No shows will pay full course rates. Your company may send a replacement. Please notify HDI immediately so we can update the roster and course completion certificate and set up the appropriate person for the certification exam.

    Back to Top
  13. Does HDI ever cancel a course?

    In rare instances, a course will be rescheduled or postponed. HDI will provide at least ten days notice. You may receive a full refund or take a credit toward another HDI course.

    Back to Top
  14. Will I get a certificate of completion? When should I expect to receive it?

    Yes, you will receive an electronic certificate of completion via email within 1 week after the course is over.

    Back to Top
  15. Can I get a recording of the class afterwards?

    No, we record the classes for internal training purposes and QA.

    Back to Top
  16. I passed my exam now what?

    After you pass the exam, you will be able to print a copy of the certificate. We recommend you print it and also save a copy of the .pdf for your records.

    Back to Top
  17. What if I fail my certification exam, can I take it again?

    If you do not pass an HDI certification exam, please direct your browser to www.thinkhdi.com/retext to purchase a retake. After payment is received, the retake will be available within 1 business day.


    Back to Top