Discover vibe coding and VibeTSM, where AI accelerates app development and ITSM processes by generating functional code and structured artifacts.
Date Published March 2, 2026 - Last Updated March 2, 2026
World-class service desks thrive by blending rising stars' ambition with seasoned veterans' expertise, creating balanced teams that deliver exceptional IT support.
Date Published February 24, 2026 - Last Updated February 24, 2026
The service desk analyst role is no longer entry-level. Learn how AI is reshaping expectations and why human skills and upskilling are critical for success.
Date Published February 23, 2026 - Last Updated February 23, 2026
Service has changed—and tickets are no longer the center of the story. AI, rising customer expectations, and digital operating models demand a smarter approach, and ITIL 5 delivers it. This must-read article breaks down the intelligent service transition and shows why moving beyond the ticket...
Date Published February 17, 2026 - Last Updated February 17, 2026
Transform your Service Desk into a strategic value engine with leadership mindset shifts. Learn how clarity, purpose, and coaching drive team performance.
Date Published February 9, 2026 - Last Updated February 9, 2026
Meet the 2026 HDI Awards finalists, representing the best teams and individuals in IT service and support.
Date Published February 4, 2026 - Last Updated February 10, 2026
Help your team embrace AI with practical strategies like fostering collaboration, integrating tools, and promoting ethical, responsible use of technology.
Date Published February 2, 2026 - Last Updated February 2, 2026
Discover how intentional service leadership transforms IT support by designing outcomes with empathy, reducing friction, and creating scalable, human-centered processes.
Date Published January 26, 2026 - Last Updated January 26, 2026
Discover how intentional service leadership transforms IT support by designing outcomes with empathy, reducing friction, and creating scalable, human-centered processes.
Date Published January 26, 2026 - Last Updated January 26, 2026
The HDI Future Leaders Collective is a leadership program for IT service professionals under 40, designed to prepare them for senior roles through growth and connection.
Date Published January 22, 2026 - Last Updated February 2, 2026