How you label your tickets can determine what tickets remain in limbo. Here is a way to analyze your ticket labeling process.
Tag(s): supportworld, support models, technology
Date Published January 5, 2023 - Last Updated January 20, 2023
With the exponential growth of the use of cloud services, there have been a growing number of questions for how to maintain service with cloud solutions. Here, April Miller explores several concerns.
Tag(s): supportworld, support models, cloud
Date Published January 4, 2023 - Last Updated January 20, 2023
How you manage vendor relationships may make all the difference in CX. Here are some practical suggestions for how to maintain the right focus in the process.
Tag(s): supportworld, support models, technology
Date Published January 3, 2023 - Last Updated January 20, 2023
Collaboration doesn’t happen by itself - it is fostered across the organization. Here is how technology can help an organization facilitate this process.
Tag(s): supportworld, support models, technology
Date Published December 13, 2022 - Last Updated January 20, 2023
In preparation for Service Management World in Orlando mid-November, HDI thought leader Doug Rabold reflects on the new landscape of the post-pandemic conference scene.
Tag(s): supportworld, support models, technology
Date Published November 8, 2022 - Last Updated January 20, 2023
The new work environment requires a thoughtful reappraisal of how best to support your team and maintain company culture. Here is what to consider.
Tag(s): communications skills, communications technology, supportworld
Date Published September 27, 2022 - Last Updated January 20, 2023
Remote work can be lonely. Here are some practical steps to take to ensure that everyone feels connected on your team.
Tag(s): supportworld, process, remote support tools
Date Published September 26, 2022 - Last Updated January 20, 2023
In this IndustryVoices piece, Venkat Balasubramanian, Vice President of Product Management at Freshworks discusses how industries can best integrate automation in the future of IT service.
Tag(s): supportworld, culture, automation
Date Published August 31, 2022 - Last Updated January 20, 2023
For true transformative change to take hold, it requires a fundamental redefinition of what IT service management is. Also, it’s not a one-and-done process.
Tag(s): supportworld, technology, automation
Date Published August 30, 2022 - Last Updated January 20, 2023
In this IndustryVoices piece, Chad Haftorson of Freshworks discusses the promise of AI and Machine Learning in the new working landscape.
Tag(s): supportworld, technology, automation
Date Published August 29, 2022 - Last Updated January 20, 2023