We’ve asked thought leaders in the IT service and support industry to share their tips on what has worked for them in this new, dispersed work environment.
Tag(s): supportworld, employee engagement, remote support tools
Date Published August 8, 2022 - Last Updated January 20, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Tag(s): supportworld, support models, technology
Date Published July 20, 2022 - Last Updated July 19, 2022
The State of Tech Support in 2022 is an invaluable resource as you plan for an uncertain future. And it is available to all HDI community members for free.
Tag(s): supportworld, support models, technology
Date Published July 19, 2022 - Last Updated July 21, 2022
In times of change, communication is important to keep everyone pulling toward a common goal. This is especially true with a remote workforce.
Tag(s): supportworld, best practice, remote support tools
Date Published June 28, 2022 - Last Updated January 20, 2023
Here is a brief overview of the strategic value of this organized and holistic approach to ensuring how to track what produces value for your organization.
Tag(s): supportworld, support models, technology
Date Published May 25, 2022 - Last Updated January 20, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Tag(s): supportworld, support models, technology
Date Published May 19, 2022 - Last Updated January 9, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Tag(s): supportworld, support models, technology
Date Published May 19, 2022 - Last Updated January 9, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Tag(s): supportworld, support models, technology
Date Published May 19, 2022 - Last Updated December 13, 2022
Here is a guide to managing IT work when you want to do everything. The trick? Find ways to keep the conversation going beyond no.
Tag(s): supportworld, agile, support models
Date Published May 17, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #4: The IT department’s value increases the more it can align with the organization’s values. Here are some suggestions for how to make sure IT feels valued and connected.
Tag(s): supportworld, agile, support models
Date Published May 17, 2022 - Last Updated January 20, 2023