Discover the evolution from Generative AI to Agentic AI in IT support. Learn how Agentic AI acts independently, enabling seamless task execution, and why it’s the future of technology support.
Date Published February 4, 2025 - Last Updated February 4, 2025
Discover why humanizing the service desk is essential for building trust, enhancing consumer experiences, and empowering both agents and customers to create meaningful connections
Date Published February 3, 2025 - Last Updated February 4, 2025
Explore insights from ITSM thought leader David Barrow on career development, mentoring, and fostering innovation in service management.
Date Published January 31, 2025 - Last Updated January 30, 2025
Discover strategies for overcoming team challenges and driving success by leveraging the Tuckman Model for group development.
Date Published January 30, 2025 - Last Updated January 30, 2025
Discover a practical framework for IT skill development, including setting learning goals, delivering presentations, and reinforcing knowledge. Explore strategies to overcome challenges like time constraints and resource limitations while fostering a culture of continuous learning and growth.
Date Published January 28, 2025 - Last Updated January 28, 2025
Meet HDI's 2025 Top 25 Thought Leaders shaping the future of IT support and service management. Celebrate their innovation, leadership, and impact on the industry!
Date Published January 27, 2025 - Last Updated January 27, 2025
Soft skills like leadership, adaptability, collaboration, and communication are vital for long-term success in IT support—learn how to sharpen yours today!
Date Published January 22, 2025 - Last Updated January 22, 2025
From upgrading your self-service portal to investing in technology onboarding and peer collaboration, discover actionable goals to enhance your support infrastructure and meet evolving customer needs.
Date Published January 21, 2025 - Last Updated January 22, 2025
Take charge of your career in 2025 with these expert tips on mapping your path, building skills, and making intentional choices to achieve your goals.
Date Published January 15, 2025 - Last Updated January 16, 2025
Power skills aren’t optional—they’re essential. Learn how mastering communication, empathy, and adaptability can elevate your IT career from good to great. Discover actionable tips to develop these game-changing skills today!
Date Published January 13, 2025 - Last Updated January 13, 2025